Caradon

The following is CQC's published account of its assessment, published 15 July 2024. References to “we” mean CQC. It describes findings at that time.

Caradon Healthcare Ltd is a supported living services located in the Norfolk countryside. Caradon provides personal care to six people with a learning disability. The people all live in personalised en suite bedrooms. At the time of our assessment, all six people currently living at Caradon were receiving personal care. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This was the providers inaugural assessment. This was a responsive assessment to risk, following a series of serious incidents that had not been managed or reported properly. We conducted an announced on-site inspection of this service on 1 May 2024 and gave the provider 24 hours’ notice. We then conducted a further unannounced out of hours visit on the 15 May 2024. We looked at 33 quality statements and found that the people using the service, had settled well into their new home and had suitable staff support. The provider anticipated and proactively managed the needs of the people using the service . There was a robust risk management system in place, and notifiable incidents were communicated to the relevant external agencies in a timely manner. A serious incident had been recorded and staff and people using the service were adequately supported and lessons learnt. The service was working collaboratively with external healthcare professionals and stakeholders.