England

Burnside CourtTorbay

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Burnside Court

104-106 Torquay Road, Paignton, Devon, TQ3 2AA

01803551342

Care Type

Residential Care

Assessment date

30 July 2025

Provider

ABC Care Home Ltd

Beds

26 beds

How this home compares nearby

Of 47 care homes for older people within 5 miles, 38 are rated higher by CQC, 8 are the same and 1 is lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2016
Requires ImprovementFeb 2019
Requires ImprovementMar 2020
Requires ImprovementMay 2022
Requires ImprovementNov 2025

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home ABC Care Home Ltd runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Burnside Court

Burnside Court is a residential care home in Torbay, providing accommodation and personal care for older adults living with dementia and/or sensory impairments. Details of the most recent CQC assessment are set out below.

Burnside Court provides accommodation and personal care for up to 26 older adults living with dementia and/or sensory impairments. At the time of the assessment, 25 people were living at the home. The CQC rated the service requires improvement overall, though some previous concerns around staff recruitment and environmental safety had been resolved.

Inspectors found ongoing breaches relating to safe care and treatment, staffing levels and governance, including gaps in risk management, medication disposal and quality monitoring systems. Despite this, people and relatives spoke positively about feeling safe and well cared for, describing staff as compassionate and the management team as approachable and accessible.

Source: CQC assessment, 21 November 2025

Specialist Care

DementiaOlder peopleSensory impairments

Facilities & Amenities

GardenLiftCommunal LoungeDining Room

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 26 places — this is not a vacancy count
Registration checked: Registered · TQ3 2AA

Registered care categories

Caring for adults over 65 yrs; Dementia; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 21 November 2025. Assessment date recorded: 30 July 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 21 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 5 August 2025 to 20 August 2025. Burnside Court is a care home that provides accommodation for up to 26 people who require personal care. The service specialises in providing care to adults over 65 years living with dementia and/or sensory impairments. At the time of our assessment, 25 people were using the service.
We found some improvements had been made since our last inspection, the service was escalating and recording weight loss, and people’s mattresses were set correctly.
Environmental processes identified at our last assessment had been implemented.
The provider was previously in breach of the legal regulation in relation to fit and proper persons. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
At this assessment, we found the overall rating of the service remains requires improvement.
We identified 3 breaches of regulation in relation to safe care and treatment, governance and staffing.
The provider was previously in breach of the legal regulation in relation to safe care and treatment and governance. Improvements were not found at this assessment, and the provider remained in breach of these regulations. We also identified a breach in the regulation relating to staffing.
The service did not always do all that was reasonably practicable to mitigate and assess risks, which included the implementation of CCTV. The provider did not always ensure medication was being disposed of correctly and in line with best practice. The provider did not always deploy staff in a systematic approach, ensuring there were enough staff to meet people’s care, support and wellbeing needs. The provider did not always ensure systems and processes were robust and were able to identify the shortfalls identified at this assessment.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Burnside Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Burnside Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Burnside Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Burnside Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees