Bryony House

Bryony House is a residential care home providing support to 26 older people, including those living with dementia. The CQC rated the service inadequate overall and has placed it in special measures, requiring significant improvement within a set timeframe.

Inspectors found serious failings in risk assessment, medicines management, and protection from avoidable harm, along with weak safeguarding practice and poor oversight of the environment. Some records and interactions were disrespectful, and not everyone had a personalised care plan. Families gave mixed feedback: some felt relatives were safe and well cared for by familiar staff, while others raised concerns about weekend staffing, poor follow-up after incidents, and feeling excluded from care decisions.