Banbury Heights Nursing Home

Banbury Heights Nursing Home in Oxfordshire is a nursing home providing care and support to up to 59 people, including those living with dementia and conditions such as diabetes and Parkinson's. The CQC rated the service Requires Improvement overall, finding breaches relating to safe care and treatment, medicines management and governance, including gaps in fire evacuation information and risk assessments.

Inspectors found staff to be kind, respectful and responsive, and the environment clean and well maintained. Leaders were visible and supportive, though quality monitoring systems were not always effective. Residents spoke warmly of staff, though relatives gave mixed views on night staffing levels and the building's condition.