Avens Limited

Residents feel safe at the home, where risks to health and welfare are identified and managed by staff. Risk assessments cover environmental safety, and staffing levels are appropriate to meet residents' needs. Residents confirmed the home is well-staffed and medicines are managed safely. The premises are clean, tidy and fresh, with systems in place to monitor and learn from incidents and accidents.

Staff are skilled and know residents well, identifying their care, health and cultural needs to provide tailored support. Residents enjoy the food offered and have choices available to them. The home ensures people maintain good health by monitoring their wellbeing and arranging referrals to health professionals when necessary.