Ashbourne Court Care Home

Ashbourne Close, Ash, Aldershot, Hampshire, GU12 6AG

01252326769

Care Type

Residential Care

Inspection date

28 June 2023

Provider

Ashbourne Court Residential Care Home Limited

Beds

16 beds

About Ashbourne Court Care Home

Ashbourne Court Care Home brings a sense of warmth and familiarity to residential care in Surrey, offering older people a place to feel genuinely at home. The team there understands how significant this decision is for families, and that commitment to personal, attentive care runs through everything they do. For those exploring care options in the area, it can be a reassuring starting point on that journey.

Ashbourne Court Care Home provides personal care across two floors for up to 16 older people, some living with dementia. During inspection, 15 people were using the service.

Staff received training in administering medicines and had their competencies assessed, though some staff did not consistently follow the provider's medicines policy and procedures. Inspectors identified shortfalls in medicine administration on the day of inspection.

The process for learning from accidents and incidents to prevent recurrence was inconsistent. Some accident records were incomplete and lacked evidence of analysis regarding what had happened, limiting the home's ability to identify patterns and implement preventive measures.

Source: CQC inspection report, 22 July 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 16 places — this is not a vacancy count
Registration checked: Registered · GU12 6AG

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 22 July 2023. Latest inspection date recorded: 28 June 2023.

Safe: Requires improvement
EffectivePublished 28 August 2019: Good
CaringPublished 28 August 2019: Good
ResponsivePublished 28 August 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Ashbourne Court Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Ashbourne Court Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Ashbourne Court Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Ashbourne Court Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees