Harlow Hall

1 Ordnance Road, Aldershot, GU11 1TW

01252237100

Care Type

Residential Care

Assessment date

27 February 2025

Provider

Hartford Care (9) Ltd

Beds

66 beds

About Harlow Hall

Harlow Hall is a 66-bed residential care home located on Ordnance Road in Aldershot, Hampshire. The home is run by Hartford Care (9) Ltd and provides care for older people, younger adults, and those with dementia, physical disabilities, and sensory impairments. This mixed-profile setting means residents of different ages and needs live together within the same facility.

The home holds a Good CQC rating, with its most recent inspection completed in September 2025. Being a medium-sized home, it sits between smaller family-run facilities and larger institutional settings, which can affect staffing ratios, activity programs, and the general atmosphere residents experience.

The location in Aldershot places it within the South East, with reasonable access to local NHS services and the wider Hampshire community. When considering this home for a family member, the breadth of specialisms offered suggests it may accommodate complex care needs, though individual suitability depends on each person's specific requirements and preferences.

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 66 places — this is not a vacancy count
Registration checked: Registered · GU11 1TW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 3 September 2025. Assessment date recorded: 27 February 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 3 September 2025. References to “we” mean CQC. It describes findings at that time.

The inspection of Harlow Hall took place on 17 March 2025. The inspection took place in part due to concerns raised regarding people’s safety. We did not find evidence that people were at risk from these concerns and the provider had taken action to minimise risks going forward. Harlow Hall is a residential care home providing personal care to up to 66 people. At the time of our inspection there were 51 people living at the home.
Risks to people’s safety and wellbeing were managed well although this was not always recorded in people’s care records. Accidents and incidents were also recorded and reviewed to minimise the risk of them happening again. Whilst changes had been made due to patterns of concerns emerging from incidents, theses were not routinely reviewed to identify any trends. Safeguarding concerns were reported in line with requirements and staff were aware of their responsibilities in keeping people safe. Safe systems were in place to manage maintenance and infection prevention and control. Staff received training and a detailed induction when joining the provider. They felt this, along with regular supervision, supported them in their roles. Audit systems were in place to review the care people received and monitor the systems within the service. Where concerns were identified, action was taken to make improvements. There was a strong management presence within the service, with additional support provided from the regional and quality teams.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Harlow Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Harlow Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Harlow Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Harlow Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees