Amber House - Coventry

11 Moseley Avenue, Coundon, Coventry, West Midlands, CV6 1AE

02476590404

Care Type

Residential Care

Inspection date

8 February 2022

Provider

Emerald Care Ltd

Beds

15 beds

About Amber House - Coventry

Amber House - Coventry is a residential care home serving the local Coventry community, offering a familiar and homely setting for older people and their families. The team there understands how important it is to find the right place for a loved one, and aims to provide a supportive environment where residents can feel comfortable and at ease. If you are exploring care options in Coventry, Amber House may be worth considering as part of your search.

Amber House in Coventry provides personal care to up to 15 older people, some of whom live with dementia. The home is arranged over two floors, accessible by stairs and a stair lift, with residents having their own rooms and shared bathroom facilities. At inspection, 13 people were living at the service.

Inspectors found significant concerns with environmental and infection control measures. The service was not adequately clean, staff did not consistently wear Personal Protective Equipment correctly, and uncovered hot water pipes posed a burn risk to residents. Systems to monitor environmental and infection risks were not robust.

The provider took immediate action to address these identified issues.

Source: CQC inspection report, 15 April 2022

Specialist Care

DementiaLearning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · CV6 1AE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 April 2022. Latest inspection date recorded: 8 February 2022.

Safe: Requires improvement
EffectivePublished 17 January 2020: Good
CaringPublished 17 January 2020: Good
ResponsivePublished 17 January 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Amber House - Coventry's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Amber House - Coventry, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Amber House - Coventry, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Amber House - Coventry's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees