England

Rated:Requires ImprovementResidential

Albany House - Bognor Regis

11-13 Stocker Road, Bognor Regis, West Sussex, PO21 2QJ

01243822533

Care Type

Residential Care

Assessment date

9 July 2025

Provider

Mrs Philippa Solan

Beds

18 beds

Rating history

GoodJul 2016
OutstandingMar 2019
Requires ImprovementNov 2025

Rating dropped from Outstanding to Requires Improvement in 2025. CQC has rated this home 3 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mrs Philippa Solan runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Albany House - Bognor Regis

Albany House is a residential care home in Bognor Regis, West Sussex, providing accommodation and support for people with mental health conditions. Details of the CQC's most recent findings are set out below.

Albany House in Bognor Regis provides accommodation and support for up to 12 people with mental health conditions, learning disabilities and/or autism. The CQC rated the service Requires Improvement overall, finding breaches relating to risk and medicines management, personalised care and governance. Staff had not received all the training needed to support people with learning disabilities and autism, and the provider has since removed its specialist registration for this group.

Despite these shortfalls, people and relatives spoke warmly of the care, describing staff as kind, attentive and skilled at keeping them safe. Food, activities and the homely atmosphere were praised. Inspectors found no evidence to support concerns that had prompted the assessment, but asked the provider for an action plan to address the issues identified.

Source: CQC assessment, 18 November 2025

Specialist Care

Mental health

Facilities & Amenities

GardenActivities ProgrammeKitchenetteLaundry ServiceDining RoomCommunal Lounge

Photographs of the home

Practical details from the provider

Bedrooms have wash hand basins, and television sets can be arranged on request.
Residents can use a kitchenette to prepare their own drinks and snacks.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · PO21 2QJ

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 18 November 2025. Assessment date recorded: 9 July 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 18 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 31 July 2025. Albany House - Bognor Regis is a care home providing accommodation and support for people with mental health conditions, learning disabilities and/or autism. At the time of the assessment there were 12 people living at the home. We undertook this assessment in response to information of concern about the care provided. We found no evidence to support the concerns raised. We found breaches of regulations relating to the management of risk and medicines, person centred care and governance of the service.
Risks to people were not always identified, assessed and managed to prevent people from receiving unsafe care and treatment. Medicines were not always managed safely, and people’s care was not always planned and provided in a personalised way to meet their needs. Governance systems had failed to identify and rectify concerns found at this assessment.
An assessment has been undertaken of this service that is used by autistic people or people with a learning disability and was registered as a specialist service. We assessed the service against ‘Right Support, Right Care, Right Culture’ (RS, RC, RC) guidance to make judgements about whether the provider guaranteed people with a learning disability and/or autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider had not given due consideration to RS, RC, RC and staff had not received all the training they needed to provide a specialist service to people with learning disabilities and /or autism. Following this assessment the provider reviewed their registration and is no longer registered as a specialist service for people with learning disabilities and /or autism.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Albany House - Bognor Regis's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Albany House - Bognor Regis, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Albany House - Bognor Regis, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Albany House - Bognor Regis's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees