218 Kingsway

St George, Bristol, BS5 8NS

01179476315

Care Type

Residential Care

Inspection date

24 January 2020

Provider

Milestones Trust

Beds

5 beds

Rating history

GoodMar 2015
GoodAug 2017
GoodFeb 2020

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Milestones Trust, which runs 36 care homes in England: 2 rated Outstanding, 32 Good and 2 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About 218 Kingsway

218 Kingsway is a residential care home in Bristol, providing personal care for people with mental health needs. Further details on the service, based on the most recent CQC findings, are set out below.

The residential care home provides personal care to up to five people with mental health needs. Currently, four residents live there, several of whom have been with the service for a number of years.

Residents receive good care and support from staff who understand their needs well. The long-standing relationships between residents and staff mean carers are skilled at identifying signs of mental health deterioration and providing appropriate support. Residents are encouraged to maintain independence in many areas of their lives, which staff actively support.

Staff are well supported in their roles, receiving regular training to keep their knowledge current and relevant. They report feeling supported and able to raise any concerns or issues that arise.

Source: CQC inspection report, 28 February 2020

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · BS5 8NS

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 28 February 2020. Latest inspection date recorded: 24 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read 218 Kingsway's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 218 Kingsway, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 218 Kingsway, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 218 Kingsway's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees