14-17 Palmwood Court

Residents at Palmwood Court feel safe and describe the home as a welcoming place where staff are kind and caring. The service protects people from harm while respecting those who choose to take known risks, which have been properly assessed so residents understand how to minimise dangers. Staffing levels are adequate, with robust recruitment processes in place.

The home maintains high standards of hygiene and infection control, with a clean and tidy environment throughout. Medicines are administered, stored and destroyed according to the provider's policies. Concerns raised by residents are addressed promptly and handled in a timely manner.