120 Furber Road

The home provides residential care for up to five people with learning difficulties. Staff are kind and caring, treating people with dignity and respect while encouraging their independence. They understand each person as an individual with specific needs and preferences, supporting them to follow their own routines and eat meals at times that suit them rather than at set times. Staff demonstrate good knowledge of the Mental Capacity Act and apply its principles in their daily work, ensuring people have maximum choice and control over their lives while being supported in the least restrictive way possible.

Staff receive good training and development to carry out their roles effectively. The home has systems in place to support people to make complaints, including a complaints profile for those unable to express concerns verbally. The service maintains its Good rating, with inspectors finding consistent quality in the care provided.