The Shrubbery

33 Woodgreen Road, Wednesbury, West Midlands, WS10 9QL

01215568899

Care Type

Residential Care

Assessment date

20 February 2025

Provider

Winchester Care Limited

Beds

30 beds

About The Shrubbery

The Shrubbery is a residential care home in Sandwell. Details of the Care Quality Commission's most recent findings on the home are set out below.

The Shrubbery, in Sandwell, is a care home providing personal care for up to 30 people, including older people, people living with dementia, and people with a learning disability or who are autistic. The CQC rated the home as Requires Improvement, following a review of concerns about risk management. Inspectors found people were not always supported to make their own choices, with a routine of getting people up before they were ready rather than person-centred care, and limited social activities and engagement.

Staff were kind and people said they felt safe, with a dedicated, experienced team who managed risk well and worked closely with health professionals. However, the CQC found breaches of regulation relating to governance and person-centred care, and noted staff were often too task-focused to spend time engaging with residents socially.

Source: CQC assessment, 18 December 2025

Specialist Care

DementiaLearning disabilitiesMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · WS10 9QL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 18 December 2025. Assessment date recorded: 20 February 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 18 December 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: Wednesday 28 May 2025.
Reason for assessment: This assessment was carried out in response to concerns about potential poor management of risk.
The Shrubbery is a care home providing personal care for up to 30 people. At the time of this assessment 28 people were living in the home. The service is a residential care home providing support to older people, and older people living with dementia. The service is also registered to support people with a learning disability and autistic people.At the time of the assessment, the service was supporting 1 person with a learning disability.
People were not always supported to make their own choices and take risks. The provider had a culture of people being supported out of bed before they were ready to get up in the morning. This was not person-centred care. Staff provided information people could understand. The provider was not always responsive to people’s changing or immediate needs. Although, we saw the provider had made referrals appropriately to health care professionals when needed. Staff treated people kindly. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. However, we raised concerns over the lack of regular engagement and social activities available to people. People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations
The provider was responsive to our feedback and shared plans to improve social engagement for people living in the home. However, the service was in breach of legal regulation in relation to governance and person-centred care.

Safe: Requires Improvement
Effective: Good
Caring: Requires Improvement
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Shrubbery's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Shrubbery, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Shrubbery, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Shrubbery's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees