The Mount

People at The Mount enjoy positive, trusting relationships with staff who are kind, caring, and respectful of their privacy and dignity. Staff recognize and promote residents' diversity while meeting their individual communication needs. Care is highly personalized, delivered by well-trained staff with sufficient numbers to support residents' wellbeing. The home safely manages health risks, including medication management, and supports residents to maintain good nutrition and access to healthcare professionals. Residents feel involved in decisions about their care and the home's operations, with staff empowering them to make choices while using the least restrictive approaches possible. The service emphasizes companionship and community engagement, helping residents pursue activities that match their interests and expanding their social connections beyond the home.