The Friendly Inn

Gloucester Way, Birmingham, B37 5PE

01217795128

Care Type

Residential Care

Inspection date

17 June 2021

Provider

Friendly Inn Residential Home Limited

Beds

30 beds

About The Friendly Inn

The Friendly Inn is a residential care home in Solihull, providing personal care to older people, including those living with dementia. Details of the CQC's most recent findings are set out below.

The Friendly Inn accommodates up to 30 people requiring personal care, including those living with dementia. At inspection, 26 residents were present with two in hospital.

People feel safe at the home. Staff and management demonstrate strong safeguarding knowledge and take a proactive approach to risk reduction, taking action to prevent accidents and incidents from recurring. The home recruits staff safely and maintains adequate staffing levels to meet residents' needs.

Residents receive their medicines when required.

Source: CQC inspection report, 22 July 2021

Specialist Care

DementiaOlder peopleYounger adults

Practical details from the provider

The provider describes 30 en-suite bedrooms.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · B37 5PE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 22 July 2021. Latest inspection date recorded: 17 June 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Friendly Inn's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Friendly Inn, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Friendly Inn, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Friendly Inn's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees