Sunnybank House

Botley Road, Fair Oak, Eastleigh, Hampshire, SO50 7AP

02380603120

Care Type

Residential Care

Inspection date

21 June 2021

Provider

Hartwood Care (2) Limited

Beds

60 beds

About Sunnybank House

Sunnybank House is a residential care home in Hampshire, offering support across several units for people with differing care needs. Full details of the Care Quality Commission's most recent findings are set out below.

Sunnybank House accommodates up to 60 people across three units, each serving different care needs. The Rose Unit on the ground floor provides residential care for those with less complex needs, while Dahlia Unit on the first floor is a nurse-led unit supporting people with more complex clinical requirements. Nemesia Unit, recently reopened on the top floor, specialises in care for people living with dementia.

Inspectors observed that people were safe and received care delivered in a caring and unhurried manner. However, feedback indicated there were times when staff were not fully responsive to residents' needs.

Source: CQC inspection report, 4 August 2021

Specialist Care

DementiaOlder peopleYounger adults

Practical details from the provider

The home has five lounges, a café and a dining room.
The provider says all bedrooms have an en-suite wet room, and several ground-floor rooms open onto the gardens.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · SO50 7AP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 4 August 2021. Latest inspection date recorded: 21 June 2021.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Sunnybank House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Sunnybank House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Sunnybank House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Sunnybank House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees