St. Catherines Residential Care Home

St. Catherines Residential Care Home in Birmingham provides personal care and accommodation for up to 22 people, including some living with dementia. The CQC rated the service Requires Improvement overall, prompted by concerns and an aged rating, and found breaches relating to consent, safe care and treatment, and governance.

Care records and risk assessments were not always accurate, medicines were not managed safely, and audits had failed to identify these issues, though no evidence of actual harm was found.

Families told inspectors staff were kind and knew residents well, and interactions were warm and friendly. Views on food were mixed, with some wanting more variety, and there were activities in place to reduce isolation. People and relatives said they knew how to raise concerns.