England

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St Agnes Retirement HomeNorth Somerset

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Rated:GoodResidential

St Agnes Retirement Home

5-7 Neva Road, Weston Super Mare, Somerset, BS23 1YD

01934621167

Care Type

Residential Care

Inspection date

7 June 2022

Provider

Gail Poole, Paul Poole, Doreen Hiley, Kim Vowles

Beds

26 beds

How this home compares nearby

Of 38 care homes for older people within 5 miles, none are rated higher by CQC, 36 are the same and 2 are lower.

21 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJun 2016
Requires ImprovementOct 2018
InadequateNov 2019
Requires ImprovementFeb 2021
GoodJul 2022

Improved from Requires Improvement to Good in 2022. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Gail Poole, Paul Poole, Doreen Hiley, Kim Vowles runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About St Agnes Retirement Home

St Agnes Retirement Home is a residential care home in North Somerset, providing personal care for older people. Details of the CQC's most recent inspection findings are set out below.

This residential care home provides personal care for up to 26 older people across two floors, with communal spaces including a lounge, quiet lounge, and dining room with garden access. At inspection, 18 people were living at the home. Staff supported residents to engage in meaningful activities and maintain connections with their local community and loved ones.

The home was clean and tidy, with people enjoying their individual rooms and outdoor space. There was a good atmosphere where people felt listened to and respected.

The inspection identified that further developments were needed in governance systems to ensure all improvement areas were properly identified and incorporated into plans. This included improving the accuracy of care plans, how feedback was gathered from residents, and personalising end of life care planning to better meet individual needs.

Source: CQC inspection report, 1 July 2022

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 26 places — this is not a vacancy count
Registration checked: Registered · BS23 1YD

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 1 July 2022. Latest inspection date recorded: 7 June 2022.

SafePublished 12 February 2021: Good
Effective: Good
CaringPublished 20 November 2019: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read St Agnes Retirement Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St Agnes Retirement Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit St Agnes Retirement Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund St Agnes Retirement Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees