SeeAbility - Heather House Nursing Home

Heather House Nursing Home, in Hampshire, is a residential care home run by SeeAbility for people with a learning disability and autistic people. It supported 14 people at the time of the inspection, prompted by concerns raised. The CQC rated the service as requiring improvement overall, having previously rated it good, and found a breach of regulations relating to governance.

Inspectors found risks around fire safety, food storage and medicines storage, gaps in care plans, and safeguarding concerns that had not always been reported externally. The provider's own monitoring had not picked up these issues, though the registered manager began addressing them during the inspection. Relatives described staff as kind, attentive and well trained, and felt their family members were safe and well cared for.