Russell House

Chesham Lane, Chalfont St. Peter, Gerrards Cross, Buckinghamshire, SL9 0RJ

01494601374

Care Type

Residential Care

Assessment date

12 September 2025

Provider

Epilepsy Society

Beds

20 beds

About Russell House

Russell House is a residential care home in Buckinghamshire, providing support to people with a learning disability and autistic people. Details of the most recent CQC inspection are set out below.

Russell House is a care home providing support to 20 people with a learning disability and autistic people. The CQC rated the service Requires Improvement overall, following an inspection prompted by a coroner case. Inspectors found breaches relating to safe care and treatment, consent, and governance, with risks not always identified, inconsistent record-keeping, and gaps in following the Mental Capacity Act.

People were protected from abuse, had good access to health professionals, and took part in a wide range of person-centred activities. Staff were suitably recruited and trained, though competencies were not always fully assessed. Relatives spoke positively about care, safety, staffing and communication, noting recent improvements under the registered manager.

Source: CQC assessment, 27 November 2025

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · SL9 0RJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 27 November 2025. Assessment date recorded: 12 September 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection 22 September 2025 to 23 October 2025. The service is a care home for 20 people providing care and support to people with a learning disability and/or autistic people. At the time of this inspection, 20 people were living at the service.
The inspection was carried out in response to the outcome of a coroner case where recommendations were made. We found 3 breaches of regulations relating to safe care and treatment, consent and governance.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was not always supporting people with a learning disability in line with this statutory guidance.
Risks to people were not always identified and mitigated, including environmental and infection control risks. Safe medicine practices were not always promoted. The service was not working to the principles of the Mental Capacity Act 2005 which failed to safeguard people.
Records were contradictory and terminology used was not always in line with best practice. Governance systems were not effective in identifying all areas for improvement.
People were safeguarded from abuse and had access to a range of health professionals to promote their health and well-being. They were supported to be involved in a wide range of person-centered activities, including community activities.
Staff were suitably recruited and supervised. They had access to a range of training; however, staff did not have their competencies assessed for all aspects of tasks they were involved in.
The provider and manager were proactive in response to our feedback, and they took immediate actions to address the findings, to safeguard people.
We have asked the provider for an action plan in response to the findings and to enable us to monitor progress within the service.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Russell House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Russell House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Russell House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Russell House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees