Rowland House

15 Rowland Avenue, Harrow, HA3 9AG

02081919519

Care Type

Residential Care

Inspection date

28 April 2021

Provider

Callaway Care and Support Limited

Beds

6 beds

About Rowland House

Rowland House is a residential care home in Harrow, providing personal care and accommodation for people with learning disabilities. The findings below set out the CQC's most recent observations of the service.

Rowland House is a residential care home providing personal care and accommodation to people with learning disabilities. At the time of inspection, one person was living there, though the service can support up to six. Relatives reported that their family member was kept safe, and staff demonstrated a clear understanding of safeguarding procedures, with confidence that any concerns would be taken seriously by management.

Medicine administration followed safe procedures, and staffing levels were sufficient to meet residents' care and support needs.

The provider maintains effective recruitment practices to ensure staff have appropriate skills and suitable backgrounds. All staff receive comprehensive induction and relevant training for their roles, with ongoing support in their positions. Staff understand the Mental Capacity Act 2005 and support people to have maximum choice and control over their lives, working in the least restrictive way possible while acting in residents' best interests.

Source: CQC inspection report, 20 May 2021

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · HA3 9AG

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 May 2021. Latest inspection date recorded: 28 April 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Rowland House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Rowland House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Rowland House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Rowland House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees