Rosebank Care Home

The following is CQC's published account of its assessment, published 26 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 26 June and 2 July 2025. The service is a residential care home providing support to up to 17 people with a learning disability and autistic people. At the time of our assessment 16 people were living at the service. We undertook this assessment following concerns about the quality of the care people received. We found people received safe care and were happy living at Rosebank. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Systems were in place to keep people safe from the risk of abuse and lessons were learnt from events which occurred. Regular safety checks were completed on the environment, utilities and equipment. People received their prescribed medicines at the right time and in the right way. Safe infection prevention and control practices were followed to minimise the spread of infection. People had a say in the design and decoration of their bedrooms and communal areas which were personalised and homely. People’s care plans were person centred and included best practice guidance on how to effectively support people with a learning disability and autistic people. People were supported to make informed decisions about their care through their involvement in the initial assessment of their needs, care planning and review processes. Staff understood people’s communication needs and communicated effectively with people using appropriate methods. Staff treated people with kindness and respect and promoted their independence. People took part in a variety of meaningful activities and learning opportunities both at home and in their local community. Staff provided people with the support they needed to maintain good health and wellbeing. The provider/registered manager demonstrated a commitment to continuous improvement through their governance systems. The culture of the service was positive, and person centred. Staff enjoyed their job and reported good morale was amongst the team.