Richmond Village Witney

Richmond Village Witney is a nursing home providing care and support to adults of all ages living with dementia, nursing needs and physical disabilities. The CQC rated the service Requires Improvement overall, following an inspection prompted by concerns raised with the regulator.

Inspectors found a continued breach relating to good governance, with care plans and risk assessments not always accurate or in place, and mental capacity documentation sometimes missing. People and staff raised concerns about call bell response times and staffing levels, meaning support was not always timely. The home was clean, medicines were managed well, and people felt safe and positive about staff's caring approach, with a new manager working to improve practice.