Oriel Care Home

87-89 Hagley Road, Stourbridge, West Midlands, DY8 1QY

01384375867

Care Type

Residential Care

Inspection date

6 December 2022

Provider

Oriel Healthcare Limited

Beds

33 beds

About Oriel Care Home

Oriel Care Home has been welcoming older adults and their families to its doors in Dudley for some time, offering a residential setting where people can feel at home. The team there understands how significant it is to find the right place for a loved one, and that commitment to the people in their care runs through everything they do. Dudley itself is a well-connected part of the West Midlands, making it straightforward for family and friends to visit regularly and stay closely involved in their loved one's life.

Oriel Care Home provides accommodation and personal care to up to 33 older adults, people living with dementia and people with mental health needs. The service is separated into three areas including a smaller building accommodating four people and a larger building with two separate areas, each with its own lounge and dining room.

At inspection, concerns were identified around fire safety procedures, with some staff not having practiced evacuation drills or understanding emergency procedures. Additionally, a lack of analysis of incidents for people experiencing mental health-related distress meant they risked not receiving appropriate care. However, people using the service told inspectors they felt safe, and the home maintained clean premises.

Source: CQC inspection report, 6 April 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 33 places — this is not a vacancy count
Registration checked: Registered · DY8 1QY

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 6 April 2023. Latest inspection date recorded: 6 December 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Oriel Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Oriel Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Oriel Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Oriel Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees