Orchard House Nursing Home

35 Hallmead Road, Sutton, Surrey, SM1 1RD

02086443916

Care Type

Nursing Care

Inspection date

7 November 2023

Provider

Sutton Nursing Homes Limited

Beds

44 beds

About Orchard House Nursing Home

Orchard House Nursing Home is a nursing home in Sutton providing care for older people, with a focus on end of life care. Further details on the service are set out in the CQC findings below.

This nursing home provides care for up to 44 older people, specialising in end of life care. During inspection, 34 people were using the service. Staff maintained safety systems to protect people from harm, with risk assessments in place and action taken to mitigate identified risks.

People received support to make choices about their lives in the least restrictive way possible. Medicines were managed safely and in line with prescriptions, while infection control procedures ensured a clean, hygienic environment.

The service gathered feedback from people, relatives, staff and visiting professionals, using this to develop a responsive approach to meeting individual needs. People, relatives and staff felt comfortable speaking openly with the registered manager and reported feeling listened to by leadership.

Source: CQC inspection report, 29 November 2023

Specialist Care

Learning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 44 places — this is not a vacancy count
Registration checked: Registered · SM1 1RD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 29 November 2023. Latest inspection date recorded: 7 November 2023.

Safe: Good
EffectivePublished 25 April 2018: Good
CaringPublished 25 April 2018: Good
ResponsivePublished 25 April 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Orchard House Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Orchard House Nursing Home, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Orchard House Nursing Home, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Orchard House Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees