Nyton House

The following is CQC's published account of its assessment, published 20 January 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 24 October to 29 October 2024. Nyton House is a residential care home providing personal care to people living with dementia and age-related frailties. People at Nyton House received an exceptionally caring service from a highly motivated and responsive staff team. This was supported by an outstanding leadership team who put people and their care and support at the heart of everything they did. Leaders understood that the wellbeing and enablement of staff was imperative to a motivated and caring workforce. Staff were provided with exceptional support, engagement training and for them to provide responsive person-centred care. Leaders developed a culture of openness and transparency that ensured people and staff had the freedom to speak openly and to share opinions and views. Staff and leadership went above and beyond to support people with their social needs, to develop and maintain relationships and to access their social networks and community. Activities were tailored to suit the needs of people, to match their abilities and to encourage independence and control. Staff and leaders used innovative technology, best practice guidance and evidence-based tools to anticipate needs, health support and comfort. Leaders had a clear vision of the direction and standards they wished to see at the service. The management team worked hard to ensure that care and support continuously improved and that people experienced a better quality of life. The management and provider were very effective in conveying their vision and values to staff so that person centred care was at the forefront of the support they delivered. The provider was extremely proactive in its supporting of people to engage and be involved. The provider had established outstanding links to other care organisations and partners, with local community groups and had initiated schemes that fully involved people at the service as well as engaging members of the public.