Mayfield Road

17 Mayfield Road, Sutton, Surrey, SM2 5DU

02086423770

Care Type

Residential Care

Assessment date

15 September 2025

Provider

Independence Homes Limited

Beds

12 beds

About Mayfield Road

Mayfield Road is a residential care home in Sutton, providing support to people with learning disabilities. Further details on the CQC's most recent findings are set out below.

Mayfield Road is a care home providing support to 12 people with learning disabilities. The CQC assessed the service after concerns were raised about safeguarding and managerial oversight, and rated it Requires Improvement overall.

Inspectors found mixed feedback from people and relatives about safety and care quality, with one relative saying staff were unable to support their loved one adequately. A lack of permanent leadership had created problems, and people did not always feel confident that raising concerns would be heard.

Source: CQC assessment, 4 February 2026

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 12 places — this is not a vacancy count
Registration checked: Registered · SM2 5DU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 4 February 2026. Assessment date recorded: 15 September 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 4 February 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment 30 September to 18 November 2025.
Mayfield Road is a care home for people with learning disabilities. The service provides support to 12 people.
We undertook this assessment in response to concerns about the service in relation to safeguarding concerns as well as managerial oversight.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mayfield Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mayfield Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Mayfield Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Mayfield Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees