Lyndhurst Lodge Residential Home Limited

This residential home in Ashby-de-la-Zouch provides accommodation and personal care for up to 19 older people, some living with dementia. The service has demonstrated strong adaptability and commitment to residents' wellbeing, particularly through pandemic response measures. The home created two wheelchair-accessible patios with seating to enable safe visits, and invested in new washable furniture for bedrooms.

Staff resources were strengthened through permanent additional appointments, while pay and conditions improved to support retention and reward loyalty.

The home prioritised meaningful engagement and social connection for residents during periods of restricted family visits. An activities co-ordinator was employed for 30 hours weekly to deliver one-to-one activities, and care staff increased their time interacting and socialising with residents. The registered manager also established a 'twinning' arrangement with another local care home, allowing managers to share resources and guidance during challenging periods.