Hazel Bank Care Home

Hazel Bank Care Home is a 39-bed residential home providing nursing care for older people, including those living with dementia. The CQC rated the service Good overall, finding improvements had been made since the last assessment. Staffing levels were safe, recruitment was managed properly, and staff knew people well, delivering person-centred care with safely managed medicines and good links to health professionals.

Inspectors noted some bedrooms lacked personalisation and furniture quality was poor in places, with some safety checks needing improvement. Leadership was found approachable and effective, with good oversight systems in place. People and relatives praised the caring, respectful staff and described the service as well run.