Grove Hill Care Home

Grove Hill, Highworth, Swindon, Wiltshire, SN6 7JN

01793765317

Care Type

Residential Care

Assessment date

10 March 2025

Provider

Fidelity Healthcare Grove Hill Ltd

Beds

27 beds

About Grove Hill Care Home

Grove Hill Care Home is a residential care home in Swindon, providing personal care and support for older people, including those living with dementia. The findings from the most recent CQC assessment are set out below.

Grove Hill Care Home provides personal care and support for older people, including those living with dementia. There was no registered manager in post at the time of the assessment, with the service overseen by the nominated individual.

Inspectors found significant improvements since the previous inspection, with better risk management, safeguarding, consent practices and person-centred care. People and relatives spoke positively about staff kindness and cleanliness. However, governance remained a concern, with gaps in medicines disposal and recruitment policies meaning the service was still in breach of regulations relating to good governance.

Source: CQC assessment, 2 June 2025

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 27 places — this is not a vacancy count
Registration checked: Registered · SN6 7JN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 2 June 2025. Assessment date recorded: 10 March 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 24 March 2025 to 24 April 2025. The inspection was carried out to follow up on previous breaches of the legal regulations in relation to safe care and treatment, safeguarding, dignity and respect, need for consent, and governance. We completed a comprehensive inspection, assessing all 34 quality statements. At the time of the assessment, there was no registered manager in post, and the service was being overseen by the nominated individual. We found many improvements had been made since the last inspection, in relation to risk management, safeguarding processes, capacity and consent, dignity and respect and person-centered care. People now had clear information about how to manage any risks within their care and support plans, and staff now had a good understanding of people’s risks. There were now clear safeguarding procedures in place and staff knew how to escalate any concerns. The service was clean and compliant with health and safety legislation. There was a clear process in place to ease any potential transitions into other services such as hospital. Staff now asked for people’s consent before supporting them and people received person-centered care. Feedback from people, their relatives, other health professionals and staff was positive. However, we found further improvements were required in relation to the overall governance of the service. We found the service was not always compliant with best practice guidelines in relation to the disposal of unused medicines, and the provider did not always have clear policies and procedures in place. Additionally, we found policies did not always align with legislation, for example, in relation to the recruitment of new staff. Therefore, the service was in continued breach of the legal regulation in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this inspection.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Grove Hill Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Grove Hill Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Grove Hill Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Grove Hill Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees