Forest Hill

Forest Hill Park, Worksop, Nottinghamshire, S81 0NZ

01909530531

Care Type

Nursing Care

Inspection date

21 February 2022

Provider

Barchester Healthcare Homes Limited

Beds

55 beds

About Forest Hill

Forest Hill is a care home set in the county of Nottinghamshire, offering nursing care in a setting that many families will find familiar and approachable. The team there understands how significant it is to find the right place for a loved one, and that sense of responsibility shapes the way they go about their work each day. For families beginning that search, Forest Hill offers a starting point worth exploring.

Forest Hill provides personal and nursing care for up to 55 people across two units. The Portland Suite downstairs serves adults with mental health needs, while Memory Lane upstairs cares for older people living with dementia. At inspection, 53 people were living at the service.

Inspectors found significant concerns about safety and care quality. People were not always protected from the risk of abuse, and relatives expressed mixed views about whether their family members were safe. Staffing levels were sometimes insufficient to meet people's needs safely, and staff did not consistently support people to have maximum choice and control of their lives in the least restrictive way.

Areas of the building were not clean or well maintained due to insufficient domestic staff. Additionally, people did not always receive their prescribed medicines at the correct times.

Source: CQC inspection report, 12 May 2022

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 55 places — this is not a vacancy count
Registration checked: Registered · S81 0NZ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 12 May 2022. Latest inspection date recorded: 21 February 2022.

Safe: Requires improvement
Effective: Good
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Forest Hill's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Forest Hill, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Forest Hill, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Forest Hill's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees