Forest Care Village Elstree and Borehamwood

Forest Care Village, 10-20 Cardinal Avenue, Borehamwood, Hertfordshire, WD6 1EP

02082362000

Care Type

Residential & Nursing Care

Assessment date

18 January 2024

Provider

Aspen Village Limited

Beds

178 beds

About Forest Care Village Elstree and Borehamwood

Forest Care Village Elstree and Borehamwood is a care home in Hertfordshire offering both nursing and personal care. It supports people with a range of needs, including general nursing, brain injury or physical disability, and dementia care. The findings below set out what CQC inspectors observed there.

Forest Care Village Elstree and Borehamwood provides nursing and personal care for up to 178 people across three communities, supporting general nursing needs, brain injury or physical disability, and dementia care. The CQC found a mixed picture, with breaches identified around medicines management, infection control, risk management and person-centred care. The provider responded to concerns raised during the visits.

Inspectors found views on care quality varied, with some residents happy and others concerned about care standards, the environment and social opportunities. Care for people unable to express their views was often task-focused, with limited meaningful engagement. On the Rainforest Community, supporting people living with dementia, care did not always meet residents' emotional and social needs.

Source: CQC assessment, 26 June 2024

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing; Care home service without nursing; Rehabilitation services
Registered capacity: 178 places — this is not a vacancy count
Registration checked: Registered · WD6 1EP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 26 June 2024. Assessment date recorded: 18 January 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 26 June 2024. References to “we” mean CQC. It describes findings at that time.

Forest Care Village Elstree and Borehamwood is a care home with nursing. It provides accommodation with nursing or personal care to up to 178 people in one purpose-built premises. Care is organised on three floors comprising of three separate communities, providing general nursing care, care for people living with brain injury or physical disabilities and people living with dementia. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 11 January 2024 and 13 March 2024. We visited the service on 11,23 and 26 January 2024. This was an unannounced assessment. We looked at 13 quality statements: learning culture, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe effective staffing, medicines optimisation, delivering evidence-based care and treatment, kindness, compassion and dignity, independence, choice and control, responding to people’s immediate needs, equity in experiences and outcomes and freedom to speak up. We identified breaches in regulations in relation to medicines management, infection prevention and control, managing risk, consent to care, person centred care, dignity and respect and management oversight. The provider has been responsive in addressing the concerns we raised throughout the site visits.

Safe: Requires Improvement
Effective: Good
Caring: Requires Improvement
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?

These are questions for your visit, not a claim about conditions today.

Read Forest Care Village Elstree and Borehamwood's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Forest Care Village Elstree and Borehamwood, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Forest Care Village Elstree and Borehamwood, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Forest Care Village Elstree and Borehamwood's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees