Evelyn House

Evelyn House is a residential care home providing personal care for up to five people with mental health needs, some of whom have experienced brain injury related to substance use. Staff interactions with residents were kind and caring, with relatives and health professionals praising their approach. However, inspectors identified concerns about management structure, as roles and responsibilities between the service manager and registered manager were unclear, leading to some management tasks not being completed and recorded evidence being unavailable. Quality audits were undertaken in key areas, and the registered manager had begun addressing identified improvements before the inspection, though additional areas for development were highlighted. Inspectors found gaps in risk assessments that meant staff lacked clear guidance on safely supporting people, and staff training in key areas including safeguarding adults was incomplete.