Estuary House

Eastern Avenue, Liverpool, L24 2TB

01514255039

Care Type

Nursing Care

Inspection date

18 January 2023

Provider

Wilshire Healthcare Ltd

Beds

41 beds

About Estuary House

Estuary House is a nursing care home in Liverpool, offering accommodation and personal care across several units. The findings below set out what the CQC observed during its most recent inspection.

Estuary House provides accommodation and personal care for up to 41 people across three separate units. At inspection, 33 people were living at the home. Everyone spoken with felt safe, with incidents and accidents appropriately recorded and analysed for patterns.

Staff numbers were sufficient to keep people safe, with call bells answered promptly. Staff could clearly explain safeguarding procedures and describe actions they would take if harm was suspected. Environmental safety checks were robust and risks to people's health and wellbeing were regularly assessed and reviewed.

The home supported people to have maximum choice and control over their lives, with staff working in the least restrictive way possible and in people's best interests. Staff recruitment was conducted safely, medicines were appropriately managed, and staff received appropriate training and supervision to carry out their roles effectively.

Source: CQC inspection report, 16 February 2023

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing; Hospital services for people with mental health needs, learning disabilities and problems with substance misuse
Registered capacity: 41 places — this is not a vacancy count
Registration checked: Registered · L24 2TB

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Caring for people whose rights are restricted under the Mental Health Act; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 February 2023. Latest inspection date recorded: 18 January 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Estuary House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Estuary House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Estuary House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Estuary House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees