Caring Hands (Wiltshire)

Caring Hands in Wiltshire provides care for older people, including those living with dementia. The CQC rated the home Good overall, with an Outstanding rating for how caring the service is. Inspectors found staff treated people with kindness, respected their privacy and dignity, and supported them to maintain relationships with family and friends.

People and relatives said they felt safe, well cared for, and listened to, with enough skilled staff available. Care was based on thorough assessments and good practice, with people involved in decisions about their treatment. Leaders were visible and supportive, fostering a person-centred culture where staff felt valued and able to raise concerns.