Cambridge Road

Residents reported feeling well-supported by staff, with interactions observed to be warm and comfortable. The service maintains robust safety measures including individualised risk assessments with detailed guidance for staff to support people appropriately. Staff have received training in safeguarding adults and understand their responsibilities regarding abuse.

Staffing levels are sufficient to meet residents' needs, including those requiring support to access the community and participate in activities. The manager provides regular supervision, annual appraisals and ongoing training to support the team. Staff possess the skills, knowledge and experience needed to care for vulnerable adults effectively and safely, with regular staff meetings held to maintain communication and coordination.