Ashley Phoenix Home

Ashley Phoenix Home provides support for people with a learning disability and autistic people, with eight people using the service at the time of the assessment. The CQC rated it Requires Improvement overall, finding continued breaches around safe care and treatment and governance. Medicines management was inconsistent, some care plans lacked detail, and oversight had not embedded earlier improvements, though action was taken during the inspection.

Inspectors found staff were trained and recruited safely, communicating well with people using specialist methods. People appeared happy and engaged in activities they enjoyed, and most relatives felt reassured by the care provided, though one relative raised concerns about safety and communication about incidents.