12 Collett Close

12 Collett Close, Stourbridge, DY8 4HS

07990863648

Care Type

Residential Care

Inspection date

24 March 2022

Provider

Sanctuary Ltd

Beds

4 beds

About 12 Collett Close

12 Collett Close is a small residential care home in Dudley, offering a quieter, more intimate setting for those who need support with day-to-day living. The home's size means residents can feel genuinely known and valued, rather than lost in a larger environment. Families searching for care in the Dudley area may find that this kind of close-knit setting brings a sense of comfort and familiarity that feels more like home.

The home supports up to four people with accommodation and personal care, with three people currently living there. The provider had not always explored gaps in applicants' employment history. At the time of inspection, concerns existed regarding the thoroughness of recruitment processes and vetting procedures.

While the care staff work to provide support, there were gaps identified in how the provider ensured the suitability of employees caring for vulnerable residents. The home serves people requiring support with daily living and personal care needs.

Source: CQC inspection report, 6 May 2022

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · DY8 4HS

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 6 May 2022. Latest inspection date recorded: 24 March 2022.

Safe: Requires improvement
EffectivePublished 14 September 2021: Requires improvement
CaringPublished 14 September 2021: Requires improvement
ResponsivePublished 14 September 2021: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read 12 Collett Close's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 12 Collett Close, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 12 Collett Close, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 12 Collett Close's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees