The Mallard

Glasgow

About The Mallard

The Mallard is a children and young people's care service located in Glasgow, operated by Church of Scotland Trading as Crossreach, a well-established provider with a strong ethos of compassionate care. At its most recent Care Inspectorate inspection in September 2023, the service achieved an average grade of Good, rated 4 out of 6 on the national grading scale, reflecting a solid standard of care and support for the young people it serves.

The service provides general care for children and young people, offering a nurturing and supportive environment designed to meet the needs of younger residents. Crossreach brings considerable experience to delivering person-centred services across Scotland, ensuring that young people in their care receive appropriate support and guidance.

Based in Glasgow City, The Mallard benefits from its location within one of Scotland's largest urban areas, providing access to local amenities, education, and community resources for the young people it supports.

Last Inspection

15 September 2023

Care Inspectorate Grades

Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).

Wellbeing Support

How well do we support people's wellbeing?

Good4

Care Planning

How good is our care and support planning?

Good4

Setting

How good is our setting?

Good4

Staff Team

How good is our staff team?

Good4

Leadership

How good is our leadership?

Good4

View Full Report on Care Inspectorate

5 Questions to Ask on Your Visit

When visiting The Mallard, consider asking...

1.How do you support young people to maintain contact with their family?
2.What education and skills development is available?
3.How do you handle situations where a young person is distressed or at risk?
4.How are young people involved in decisions about their own care?
5.What does the transition plan look like as a young person approaches adulthood?

5 Things to Look For on Your Visit

When you visit The Mallard, look out for...

1.Does the environment feel homely and age-appropriate, not institutional?
2.Do staff interact with young people as individuals, not just service users?
3.Is there evidence of personalisation -- young people's own belongings, artwork, choices?
4.Do young people seem comfortable and relaxed around staff?
5.Is the atmosphere positive and nurturing, or tense and controlled?