About Crossgate Care Centre
Crossgate Care Centre is a care home for older people located in Kilmarnock, within the East Ayrshire council area. Operated by Shaftesbury Care Grp Ltd, the home was most recently inspected by the Care Inspectorate in April 2026, receiving an average grade of Adequate, which corresponds to a 3 out of 6 on the Care Inspectorate's grading scale.
The home provides general care for older people, supporting residents with a range of everyday needs in a residential setting. Families considering Crossgate Care Centre can expect a care environment that meets the basic standards required by Scotland's care regulator, with staff working to support the wellbeing and comfort of those in their care.
Crossgate Care Centre is situated in Kilmarnock, a well-connected town in East Ayrshire, making it a practical option for families in the surrounding area who are looking for local care provision for an older relative.
Care Inspectorate Grades
Care homes in Scotland are graded on a 6-point scale (1-6) across five key questions. Grades range from Unsatisfactory (1) to Excellent (6).
Location
Meiklewood Road, Kilmarnock, KA3 2EL
5 Questions to Ask on Your Visit
When visiting Crossgate Care Centre, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Crossgate Care Centre, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
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