The Chapel House Nursing Home

The Chapel House Nursing Home provides accommodation with personal care for up to 35 older people, currently caring for 23 residents, some living with dementia. People receive medicines from appropriately trained staff, though records management could be improved. The home maintains infection prevention and control policies, is clean with developing cleaning schedules, and ensures staff and visitors have access to appropriate protective equipment and regular COVID-19 testing. Visits are managed safely in line with government guidance.

Residents and relatives report feeling safe at the home, and staff demonstrate awareness of safeguarding procedures and know how to report concerns. The service has recently implemented a new suite of audits to strengthen governance, though there is room for improvement in ensuring audits identify all issues and that identified problems result in clear action plans.