Shalom

1 Pen Close, Manor Lane, Baydon, Marlborough, Wiltshire, SN8 2JD

01672541351

Care Type

Residential Care

Assessment date

12 August 2025

Provider

Milestones Trust

Beds

4 beds

About Shalom

Shalom is a small residential care home in Baydon, near Marlborough in Wiltshire, with four beds. The home is operated by Milestones Trust and specialises in supporting adults with learning disabilities. Its rural location provides a quieter setting while remaining within reasonable reach of Marlborough town centre and surrounding communities.

The home was last inspected by the Care Quality Commission in November 2025 and received a Good rating. As a small home, Shalom offers a more intimate care environment compared to larger residential facilities, which can suit individuals who benefit from close-knit community settings and personalised attention.

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · SN8 2JD

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 3 November 2025. Assessment date recorded: 12 August 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 3 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection 18 and 21 August. The service is a care home supporting people with a learning disability and autistic people. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People and their families had been involved in planning their care. Where people were assessed as lacking capacity to make choices best interest decisions had been taken consulting people who knew them well and professional who were involved in their support.
People had detailed support plans that enabled staff to support people safely and in a person centred way. Leaders had ensured a person were supported in a creative and inclusive way that enabled them to stay at their home despite experiencing significant changes in their support needs.
Leaders had ensured the service worked to Stopping Over Medication of People with a Learning Disability and Autistic People (STOMP) principles ensuring people were taking appropriate medicines in a timely way.
Leaders had a clear vision and culture based on person centred support and ensured these values were embedded into practice.
Some areas of the home were not in good order and were not always appropriate for the people living there. There was a planned schedule of improvement that the provider had just started to address these issues.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Shalom's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Shalom, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Shalom, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Shalom's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees