Rosebank Care Home

The following is CQC's published account of its assessment, published 25 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 13 December 2024 to 30 January 2025. The service is a residential care home service providing personal care for older people living with dementia, mental health conditions and physical disabilities. The assessment was prompted by concerns received about people's safety, dignity, and governance of the service. A decision was made for us to assess and examine those risks. We undertook a focused assessment to review 9 quality statements. For those quality statements not assessed, we used the ratings awarded at the last assessment to calculate the overall rating. We found 2 breaches in relation to safeguarding and governance. However, where restrictions were in place, the service did not always consider less restrictive options, and assessments of peoples’ mental capacity were not always robust. The provider did not have effective systems in place to monitor the service to ensure compliance with the fundamental standards and ensure sufficient oversight of staff training and appraisals. We have asked the provider for an action plan in response to the concerns found at this assessment. However, the provider had safeguarding processes in place and people could raise concerns. People were supported to manage risks. The service assessed and managed the risk of infection. There were enough staff to meet peoples’ needs. Information pertaining to peoples’ protected characteristics was considered and their individual needs were met. The service ensured medicines and treatments were safe and met people’s needs, capacities, and preferences by enabling them to be involved in planning, including when changes happen. The service had a shared vision, strategy and culture which was communicated to staff and people via regular meetings and correspondence.