Phoenix House

122 Bromyard Road, Worcester, WR2 5DJ

Care Type

Residential Care

CQC rating published

10 October 2019

Provider

April Rai Limited

Beds

10 beds

About Phoenix House

Phoenix House is a small residential care home located on Bromyard Road in Worcester, providing care for up to 10 residents with learning disabilities. Run by April Rai Limited, the home is situated in Worcestershire within the West Midlands region.

The home was last inspected by the CQC in October 2019, when it was rated as Requires Improvement. As a smaller care setting, Phoenix House offers a more intimate environment compared to larger facilities.

The home specialises in supporting adults with learning disabilities, providing residential care tailored to this client group. Its location in Worcester provides access to local community facilities and services in the area.

Specialist Care

Learning disabilities

5 Questions to Ask on Your Visit

When visiting Phoenix House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Phoenix House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Phoenix House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees