OSJCT Townsend House

Townsend House provides personal and nursing care to 43 older people, with capacity for up to 45 residents. The home manages risks to people's safety and well-being through a formal risk management process. At inspection, sufficient staff were deployed to meet basic care needs, though inspectors observed staff were very busy and often rushed. People did not always receive timely support, and staff reported being task-focused due to staffing constraints. While no evidence of harm was found, these staffing issues affected the service's overall effectiveness. The registered manager was aware of the situation and the provider was actively recruiting to address the shortfalls.