OSJCT Townsend House

The following is CQC's published account of its assessment, published 18 July 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 6 June to 10 June 2024. We completed this assessment in response to concerns of poor staffing levels, malodours in the home and poor nutritional support. We assessed a small number of quality statements from the safe, caring and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. People told us they felt safe living at the service. Staff knew how to identify and report any concerns. Staffing levels had improved, and the home had arrangements in place to short notice absences. The provider had safe recruitment and selection processes in place. Risk assessments and management plans were in place and risks to people's safety and well-being were managed through a risk management process. Medicines were managed safely, and people received their medicines as prescribed. Evidence showed accidents and incidents were managed safely and lessons were learnt. People were positive of the staff caring nature and told us they were supported to be independent and were treated as individuals. People and relatives told us the new registered manager was approachable and visible in the home. Staff were aware of their roles and responsibilities and the provider supported them to maintain their professional development. The home was well managed with a management team who worked well together. There was a clear management structure which aided the smooth running of the home. People and relatives told us the home was well-led and they knew the management team. Staff worked well together and felt supported by the management team. The provider had effective quality assurance systems which were used to improve care.