New Street

116A New Street, Quarry Bank, Brierley Hill, West Midlands, DY5 2BB

Care Type

Residential Care

Inspection date

17 January 2022

Provider

Freetime Plus Limited

Beds

2 beds

About New Street

New Street is a small residential care home based in Dudley, offering a calm and homely environment for the people it supports. The intimate size of the home means that residents and their families can expect a personal, attentive approach to care. For families in the Dudley area exploring respite options, New Street aims to provide a familiar, comfortable setting where loved ones feel at ease.

New Street provides short-stay respite care for up to two people with learning disabilities or autistic spectrum disorder. However, the inspection identified significant concerns around legal safeguards. The home had not submitted required Deprivation of Liberty Safeguards authorisation requests, which are legally necessary when people may be deprived of their liberty to receive care and treatment.

Additionally, some people did not have completed mental capacity assessments in place. While staff had received training in the Mental Capacity Act, inspectors found further improvement was needed to ensure full compliance with these important protections.

Source: CQC inspection report, 16 February 2022

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 2 places — this is not a vacancy count
Registration checked: Registered · DY5 2BB

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 16 February 2022. Latest inspection date recorded: 17 January 2022.

Safe: Good
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read New Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting New Street, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit New Street, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund New Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees