Napier Lodge Limited

Napier Lodge provides personal care to 15 older people in single bedrooms across two floors with lift access. The home has sufficient bathing facilities and communal areas for residents' use. The registered manager has developed safe systems for medication management, and staff demonstrate good understanding of safeguarding and protection from harm. The provider offers an extensive training programme to develop staff skills. Residents feel safe and comfortable, with one person noting: "They don't let you get in the lift alone in case it breaks down, it keeps me safe." A relative praised the staff, saying: "Staff are wonderful and really experienced."

The home monitors residents against the risk of malnutrition and supports people to have maximum choice and control over their lives. Staff provide care in the least restrictive way possible, and the registered manager ensures sufficiently skilled staffing numbers are maintained to meet residents' needs.