Manor Lodge

26-28 Manor Road, Romford, Essex, RM1 2RA

Care Type

Residential Care

Assessment date

31 July 2025

Provider

Tealk Services Limited

Beds

15 beds

About Manor Lodge

Manor Lodge is a residential care home in Havering, offering support to older people. Details of the CQC's most recent inspection findings are set out below.

Manor Lodge is a residential care home in a three-storey building with ensuite rooms, supporting up to 16 older people, some living with dementia or mental health needs. The CQC rated the home Good overall, an improvement on its previous requires improvement rating.

Inspectors focused on safety and leadership, finding enough staff on duty, thorough recruitment checks, and safe management of medicines. Risks to individuals were properly assessed, and governance had improved, with effective systems now in place to monitor quality and address any shortfalls promptly.

Source: CQC assessment, 26 September 2025

Specialist Care

Mental healthPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 15 places — this is not a vacancy count
Registration checked: Registered · RM1 2RA

Registered care categories

Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 26 September 2025. Assessment date recorded: 31 July 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 26 September 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 9 September 2025.
Manor Lodge is a residential care home that supports people aged 65 or over, some of whom have dementia care or mental health needs. It is registered to accommodate and support up to 16 people. At the time of the inspection, 16 people were living at the home. The service has 3 floors with adapted facilities and ensuite rooms.
This assessment was carried out by an inspector. We looked at 15 quality statements. We spoke with people who used the service, their relatives, and staff to seek their views about the service.
This was a planned assessment, and the report only covers our findings in relation to the key questions safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The last rating for this service was requires improvement (published 26 November 2022). This assessment was carried out to follow up on actions we told the provider to take at the last inspection.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. There was an effective system in place to monitor the quality of the service and identify shortfalls.
At our last inspection, we also recommended that the provider followed best practice guidance for adequate staffing levels for homes of this size to ensure people receive the support they need at all times. During this visit, we found there were enough staff to meet their care and support needs.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Manor Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Manor Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Manor Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Manor Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees