Hawthorn House

Hawthorn House provides residential care with personal care to five people aged 60 and over with mental health needs. The home protects people from abuse through staff training and reporting procedures. Staff safely manage medicines and support people with identified risks through proper assessment and monitoring processes.

The service maintains adequate staffing levels and follows safe recruitment practices, including pre-employment checks to ensure staff are suitable to work with vulnerable people. Processes are in place to report, monitor and learn from accidents and incidents, with clear guidelines ensuring staff understand their reporting responsibilities.