Balmoral Rest Home

2 Conway Avenue, Thornton Cleveleys, Lancashire, FY5 3JH

01253852319

Care Type

Residential Care

Assessment date

20 October 2025

Provider

Mr Robert Lambert and Mrs Brenda Lambert

Beds

32 beds

About Balmoral Rest Home

Balmoral Rest Home is a residential care home in Blackpool, providing care and accommodation for older people. The findings below set out what the CQC observed on its most recent inspection.

Balmoral Rest Home provides care and accommodation for up to 32 older people, with 28 people living there at the time of the assessment. The CQC found the service had improved since its last inspection and was no longer in breach of regulations relating to safe care, safeguarding and governance. Some areas of the building needed attention, and the registered manager acted quickly to address risks identified.

Inspectors found a consistent, caring staff team who knew people well, though some feedback suggested more staff time was sometimes needed. People spoke warmly about the food, staff kindness and the registered manager, feeling safe, listened to and supported to make their own choices.

Source: CQC assessment, 12 December 2025

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 32 places — this is not a vacancy count
Registration checked: Registered · FY5 3JH

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 12 December 2025. Assessment date recorded: 20 October 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 12 December 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 24 and 29 October 2025. Balmoral Rest Home is a service that can support up to 32 older people. At the time of the assessment 28 people were living at the service.
We undertook the assessment to check compliance against breaches of the legal regulations. At the last assessment in June 2022, the service was in breach relating to safe care and treatment, safeguarding people from abuse and improper treatment and good governance. At this inspection, enough improvements had been made, and the provider was no longer in breach of these legal regulations.
The provider was in the process of updating areas of the home when we visited. We also noted areas of the home that needed attention to keep people safe. The registered manager took immediate action to mitigate the risks.
Staffing was provided by a consistent team of staff who knew people well and were able to offer effective and compassionate support when people displayed distressed behaviours. They were effectively deployed to provide support to meet people’s physical support requirements. However, feedback also included that there were occasions more staff were needed to spend time with people. The registered manager told us they were in the process of reviewing staffing levels.
People received their medicines as prescribed from staff who knew how they liked to take their medicines and supported their preferences and promoted their independence. Staff received ongoing training suitable for their roles.
The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care. People’s nutritional needs were assessed and monitored.
Staff felt supported by the registered manager, able to raise concerns and said that they would be listened to. One staff member told us, “It’s better here now with [registered manager].”

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Balmoral Rest Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Balmoral Rest Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Balmoral Rest Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Balmoral Rest Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees